With all the office buildings and school closures resulting from COVID-19, many businesses are transitioning from traditional to distributed office spaces – home! This new ‘home office’ is dramatic and will invoke deep personal capacity to establish and maintain relationships with colleagues, customers, and family.
This webinar will address two vital skills to manage relationships in the virtual world – empathy and trust. The central question of this webinar is, ‘how do we establish relations in the absence of water cooler encounters, business lunches, hallway meetings, etc.?’
We will explore the elements of trust and how awareness of these can create enduring relationships. We will also examine the role of empathy, a core organizational and personal capacity, to help drive stakeholder engagement, build collaborative relations, and achieve financial success.
The bottom line is that in this new world, we have to understand and practice ‘cognitive flex,’ the ability to adapt and apply vital skills in a world that will be mediated by technology.
About the Speaker
Mohamed Latib, Ph.D. CEO of CX University and PX Academy, has been involved in customer experience work for over 30 years designing CX workshops, leadership development, and cultural transformation consulting for many well-known organizations.
Mohamed was the co-founder and Chief Customer Officer of PeriscopeIQ, a technology company that built VOC solutions for global brands. Before immersing himself in founding CXU and PXA, he served as Professor, Dean, and Vice President of several universities in the USA. Mohamed opened several MBA programs, joint MSN/MBA, and Physician MBA programs in the USA, Peru, Romania, Italy, and India. He has published widely in the business literature as well as in academic journals.
Mohamed holds an MS in Psychology, an MBA, and a Ph.D. in Business Administration from the Fox School of Business and Management, Temple University.