We spend 55% of our communication time listening. What if we could make better use of that 55% by harnessing the power of listening intelligence? In a recent review of communications research, listening intelligence describes a set of habits each individual uses to filter the information they hear. By understanding the listening habits of ourselves and those around us, we can optimize our communication.
So how can you build listening intelligence?
During this interactive presentation, we will discuss the meaning of listening intelligence and its importance to effective communications. Then we will explore the four ways we listen and the impact they have on what is heard. Finally, we will identify ways to apply and harness listening intelligence in the workplace to build your professional effectiveness.
ATD Greater Philadelphia Chapter programs are pre-approved by the ATD Certification Institute for continuing education credits. These credits are based on the ATD Capability Model and may be applied towards initial eligibility and recertification for Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credentials.
ATD Certification Credits for this program: 1.00
Kristin Emerson | Senior Learning & Development Consultant
Kristin Emerson is a Senior Learning & Development Consultant with The TEAM Approach, which is based in Lancaster. She was formerly a professor of professional communication at North Carolina State University, where she became aware of the gaps in how we train young professionals to write, speak, and listen at work.
Kristin is an ECHO Listening Certified Practitioner. She is excited to share the potential benefits of listening intelligence with ATD-PHL.